The Metrics Don't Lie: Alternative Ways to Measure eDiscovery Provider Performance & Value

Level: Advanced
Runtime: 64 minutes
Recorded Date: January 31, 2018
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2:45 pm - 3:45 pm
  • Trends in eDiscovery
  • Traditional/Antiquated Models
  • Creating a Paradigm Shift
  • Cost PredictablityClient Value from Fixed Fee/AFA Models
Runtime: 1 hour
Recorded: January 31st, 2018


eDiscovery technologies and processes continue to evolve. However, the economics of discovery remain largely unchanged, with costs spiraling upwards. Legal service providers are not incentivized to tackle the main driver of cost: the exponential growth of data. Savvy businesses have successfully moved law firms away from the billable hour. Surprisingly, many businesses continue to negotiate unit rates for eDiscovery projects, allowing discovery providers to increase their profit margins.

By adopting new ways to measure eDiscovery effectiveness, businesses can better understand how to manipulate the levers that defensibly drive significant cost reduction.

This program was recorded on January 31st, 2018.

Provided By



Charisma Starr

Legal Information Systems, Legal Operations and Administration

Charisma directs legal IT initiatives related to discovery, case, and data management at Exelon Corporation. A former large law firm Litigation Support Manager and e-Discovery Software Director, with over 15 years in the industry, she has a wide variety of both practical and management experience managing corporate client, law firm, and external resources.

She has been on many steering committees for large projects, software selections, vendor selections, project audit trails, meet and confer strategy sessions, data collection process monitoring, review methodology choices, and production consulting.

Her expertise empowers her to provide direction and guidance to anyone facing technology challenges.

William Gratsch

Associate Director, Legal Operations

Bill Gratsch is the Associate Director of Legal Operations at Allyy. He is highly experienced in legal operations, well-versed in business requirements and techology support in all aspects of law department management.

Constance Mockaitis

Senior Manager, Information Governance & eDiscovery Operations

Constance Mockaitis is the Senior Manager of eDiscovery and Records Management in the Legal Operations Department of AbbVie Inc. Connie works on cross-functional teams that include members of Legal, Records Management, Data Privacy, Information Security and IT Technical Delivery Teams to craft Information Governance strategy, policy and procedures. She ensures that those practices are implemented so that data is stored from its inception in a manner that is conducive to the needs of the business as well as those of eDiscovery team.

Connie is responsible for identifying, verifying, analyzing, and implementing process improvement and reengineering opportunities for the eDiscovery team. She facilitates the working relationship between Legal IT and members of the Legal Division in refining processes related to AbbVie’s Legal Hold Order Tracking System and AbbVie’s In-house Enterprise-wide ESI Collection and Preprocessing tool.

Her current role also permits her to participate in the daily operation of data collections, processing and governance for all the facets that influence Legal, Privacy and eDiscovery. Her hands on approach to the development of workflows, mitigation of risk and the management of the processes at the execution level has allowed her to successfully manage, implement and govern the information for a multinational corporation.

Brett Burney

eDiscovery Consultant
Burney Consultants LLC

Brett Burney is Principal of Burney Consultants LLC, and focuses his time on bridging the chasm between the legal and technology frontiers of electronic discovery. Prior to establishing Burney Consultants LLC, Brett spent over 5 years at the law firm of Thompson Hine LLP where he worked with litigation teams in building document databases, counseling on electronic discovery issues, and supporting them at trial. Brett graduated from the University of Dayton School of Law in 2000 and quickly became active in the world of legal technology. Brett is a frequent contributor to, Law Technology News, and LJN Legal Tech Newsletter.

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