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The Metrics Don't Lie: Alternative Ways to Measure eDiscovery Provider Performance & Value

Level: Advanced
Runtime: 64 minutes
Recorded Date: January 31, 2018
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2:45 pm - 3:45 pm
  • Trends in eDiscovery
  • Traditional/Antiquated Models
  • Creating a Paradigm Shift
  • Cost PredictablityClient Value from Fixed Fee/AFA Models
Runtime: 1 hour
Recorded: January 31st, 2018


eDiscovery technologies and processes continue to evolve. However, the economics of discovery remain largely unchanged, with costs spiraling upwards. Legal service providers are not incentivized to tackle the main driver of cost: the exponential growth of data. Savvy businesses have successfully moved law firms away from the billable hour. Surprisingly, many businesses continue to negotiate unit rates for eDiscovery projects, allowing discovery providers to increase their profit margins.

By adopting new ways to measure eDiscovery effectiveness, businesses can better understand how to manipulate the levers that defensibly drive significant cost reduction.

This program was recorded on January 31st, 2018.

Provided By

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Charisma Starr

Manager of Legal Technology and eDiscovery Operations

Charisma leads and directs legal technology initiatives related to discovery, case, and information governance at Exelon Corporation. Exelon is the leading U.S. competitive energy provider, with one of the cleanest and lowest-cost power generation fleets and largest retail customer bases in the country. The Exelon family of companies participates in every stage of the energy business, from generation to power sales to transmission to delivery. Headquartered in Chicago, the company does business in 48 states, the District of Columbia and Canada. Exelon has approximately $24.9 billion in annual revenues and trades on the NYSE under the ticker symbol EXC.

A former large law firm Litigation Support Manager and e-Discovery Software Architect Director, Charisma has a wide variety of both practical and management experience managing corporate client, law firm, and external resources.

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William Gratsch

Associate Director, Legal Operations

Bill Gratsch is the Associate Director of Legal Operations at Allyy. He is highly experienced in legal operations, well-versed in business requirements and techology support in all aspects of law department management.

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Constance Mockaitis

Director of eDiscovery Operations

Constance Mockaitis is the Associate Director of eDiscovery Operations in the Legal Operations Department of AbbVie Inc. Constance is the primary liaison for eDiscovery issues across the enterprise and is also responsible for identifying and implementing process improvement and reengineering opportunities for the eDiscovery team. She facilitates the working relationship between Legal IT and members of the Legal Division in refining processes related to AbbVie’s Legal Hold Order Tracking System and AbbVie’s in-house enterprise wide ESI collection and preprocessing tools. Her hands-on approach to the development of workflows, mitigation of risk and the management of the processes at the execution level has allowed her to successfully manage, implement and govern information for a multinational corporation.

Constance also works on cross-functional teams that include members of Legal, Records Management, Privacy, Information Security, Corporate Policy and IT Technical Delivery Teams to craft Information Governance strategy and procedures. Constance promotes compliance with IG requirements (e.g. appropriate retention and defensible destruction, privacy and security) and helps formulate strategy and developing plans to increase the value and visibility of information across the organization.

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Brett Burney

eDiscovery Consultant
Burney Consultants, LLC

Brett Burney is Principal of Burney Consultants LLC, and focuses his time on bridging the chasm between the legal and technology frontiers of electronic discovery. Prior to establishing Burney Consultants LLC, Brett spent over 5 years at the law firm of Thompson Hine LLP where he worked with litigation teams in building document databases, counseling on electronic discovery issues, and supporting them at trial.

Brett graduated from the University of Dayton School of Law in 2000 and quickly became active in the world of legal technology. Brett is a frequent contributor to, Law Technology News, and LJN Legal Tech Newsletter.

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