The Legal Ops Journey: From the First Building Block to Scaling Up

Level: Advanced
Runtime: 63 minutes
Recorded Date: October 26, 2020
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  • Legal Operations overview
  • Legal Ops Definition of Value
  • Matter Management and Billing
  • Managing Outside Counsel Using Technology
  • Goals for Legal Operations
  • Q & A
Runtime: 1 hour, 3 minutes
Recorded: October 26, 2020


Rising demand of in house legal departments to align with the wider business and become more business savvy have driven many General Counsel to explore the new realm of legal operations. As many begin to roll out new roles, initiatives and units dedicated to this area, we take a look at the smart strategies for building a legal operations team from the ground up and lessons learnt along the way.

Learn the key areas to focus on from financial management, human resources, analytics and data and which strategies yield the optimum results for the legal department.

This program was recorded as part of Corporate Counsel's Women, Influence, and Power in Law Virtual Conference held on October 26th, 2020.

Provided By

Women, Influence & Power in Law Conference


Carolyn McNerney

Senior Counsel
LG Electronics USA

Carolyn McNerney serves as senior counsel to LG Electronics USA. In her role, she is the legal counsel for NA Human Resources, Audit, Vehicle Components and Mobile Communication.

Prior to her role at LG, she was Senior Counsel Commercial Transactions for an alcohol beverage company and headed the team responsible for regulatory compliance and sales support.

Alexia Maas

SVP General Counsel
Volvo Financial Services

Alexia is a dual qualified lawyer (UK & US) whose career spans 25 years to date, both in private practice and in-house. In 2014, Alexia was appointed as the global General Counsel for Volvo Financial Services headquartered in the US (“VFS”). VFS is the captive finance company of The Volvo Group; has approximately USD 20 billion in managed assets and is regulated as a bank in 14 of the 52 countries in which it operates.

Alexia manages a diverse and remote team of around 56 lawyers and compliance officers worldwide. A trusted adviser and strategic business partner, she has a strong focus on execution and creative problem solving. The multi-cultural experiences she has gained from having lived and worked in several countries around the world have aided her work over the years and especially now as the leader of a Global Law Department.

Laurie Ehrlich

Head of Legal Operations

Laurie is an experienced legal leader with a passion for creation and transformation. She actively works to create more value and devise better solutions for her business partners through cross-functional and intradepartmental collaboration while protecting the company against potential risks.

Laurie currently runs legal operations at Cognizant, where she seeks solutions for more cost effective and efficient delivery of internal legal services powered by common sense and data analytics.

Prior to creating the LegalOps function at Cognizant, Laurie was Chief Counsel for Cognizant’s North America Insurance vertical where she served as a business-savvy, trusted advisor to her business teams and a mentor for many of Cognizant’s junior attorneys. Laurie is the NYC regional lead for Cognizant’s Women Empowered.

Kassi Burns

VP of Legal Professional Services
Cobra Legal

With over 15 years of legal experience, Kassi’s career started as in-house counsel with a start-up franchise company. During her time there, she was involved in a wide spectrum of transactional areas, including trademark, copyright, contract, and franchise law. Over the years, she transitioned to managed review where she worked closely with corporate and law firm clients on long-term, sophisticated review matters involving many phases of the EDRM cycle such as collection, managed review, production, analysis via discovery research, and trial support.

Kassi has delved more in the technical side of eDiscovery, having managed a litigation support department for a Relativity hosting vendor. She has the ability to learn new technologies and ensure her team members are able to do the same, focusing on department-wide consistency. This broad experience, ranging from in house legal services to complicated eDiscovery consultative services, gives Kassi the ability to provide solutions for a wide variety of clients while also leading her team towards operational excellence.

Kassi graduated with a Bachelor of Business Administration – Management from Henderson State University and a Juris Doctorate from Tulane Law School. She also attended the University of Canterbury in New Zealand as a Rotary Ambassadorial Scholar. Kassi is a Relativity Certified Administrator.

Lauren Fisher

Chief Legal Officer
Vox Media, Inc.

Vox Media is a top-tier modern media company that believes in the power of going deeper to connect with global, passionate, curious audiences. As part of Vox Media’s executive team, Lauren is involved in setting company strategy and high-level decision making.

Vox Media’s legal issues are widely varied, from intellectual property to personnel issues, info security and data privacy to corporate governance, and from advertising law to corporate compliance. Lauren has been with Vox Media since 2008, when the company was known as SportsBlogs, Inc. and only published the SB Nation sports blogs brand.

Prior to joining Vox Media, Lauren worked at AOL and The Vanguard Group. Lauren is a graduate of the University of Chicago Law School and of the University of Pennsylvania.

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