Card image cap

The Evolution of the Legal Ops Department

Level: Advanced
Runtime: 63 minutes
Recorded Date: June 12, 2017
Click here to share this program
Download PDF


  • Legal Operations Maturity Framework
  • Phases of Org Structure
  • Core Elements
  • Broader Impact
  • CLOCing and Rolling
Runtime: 1 hour and 3 minutes
Recorded: June 12, 2017


Maturing the Process, Culture, and Technology Tools of Your Legal Operations Developing a strong legal operations function is critical to optimizing the performance and efficiency of any legal department. But that begs the question: what does a strong legal operations function look like? How many people, if any, should be on your legal ops team? What levels of experience should they have? To whom should they report? And what should legal ops be doing—and in what order–to optimize performance and drive efficiency?

This program was recorded as part of LegalWeek West Coast on June 12th, 2017.

Provided By

Card image cap Legalweek
Card image cap


Card image cap

Lucy Bassli

Assistant General Counsel, Legal Operations and Contracting

Lucy Bassli, assistant general counsel of legal operations and contracting at Microsoft Corp., calls herself "an attorney who loves process and efficiency."

She joined the company in 2004 as a senior attorney working on contract negotiations and procurement policies, eventually taking on a half-legal, half-operational role by providing both legal support and by helping the contracting team with automation for tools and processes.

In October 2016, Bassli left behind the half-legal part of her job and went full operational. She now oversees records management, contracting, legal procurement and technology support for the Redmond, Washington-based company's legal department. She is the only lawyer on her team of about 15, which includes managers in operations, programs and records.

Card image cap

Kevin Clem

Managing Director
HBR Consulting

Kevin is a Managing Director and the leader of HBR’s Law Department Consulting practice. He has over 17 years of experience providing strategy and operations consulting focused on the alignment of people, processes, and technology. He has led legal transformation efforts for some of the world’s leading legal departments and is a frequent speaker on legal operations, benchmarking and analytics, technology, and change management.

Prior to HBR, Clem was a Managing Director and founding member of Huron Consulting Group and a Senior Consultant with Arthur Andersen.

He holds a BS in International Business from Pepperdine University and a MBA from New York University with specializations in organizational change management and the intersection of law and business.

Card image cap

Pratik Patel

VP Legal Business Solutions
Elevate Services, Inc.

Pratik leads the global legal business solutions practice, which focuses on helping law departments and law firms innovate around the operations and the business of law. More specifically, Pratik leads a team that focuses on legal analytics, spend management, legal project management, outside counsel management, lean for legal and strategy development. Pratik is part of Elevate’s executive management team, has been recognized by ILTA as the most Innovative Legal Consultant in 2015, and is a Fellow of the College of Law Practice Management.

Card image cap

Similar Courses

Card image cap
64 minutes
"I Am Not a Cat" Proceedings in a Virtual World
Besides becoming a pop-culture catchphrase, how has the shift to a virtual environment impacted proceedings over the last year, and what changes do you believe are here to stay? Our panel of experts will examine some of the greatest challenges, faux pas, and successes in virtual proceedings over the course of this transformative time.

Women, Influence & Power in Law Conference


Add to Cart
Card image cap
63 minutes
2021: The Year of the ELM
Panelists will clarify what constitutes an ELM platform, examine its unique and compelling capabilities, and discuss its strategic and tactical advantages, particularly those stemming from data-driven insights and machine-driven decision making. Attendees will gain a clear understanding of the significance of the emergence of ELM solutions, what firms and law departments can achieve with ELM platform, and practical and ethical considerations related to adopting an ELM solution.



Add to Cart
Card image cap
97 minutes
26 Words that Created the Internet - Basics of the Communications Decency Act Section 230 Safe Harbor
This program will examine the basics of CDA 230 and its day to day affect for those who advise internet businesses as well as those who litigate against them. It will give practical guidance as to what extend internet companies can or should edit or censor the information their users contribute to their sites and to what extent those users will actually be liable.

New Media Rights


Add to Cart
Card image cap
63 minutes
360-Degree View on How to Navigate a Crisis
During this session, our panel of experts will explore the following topics to arm you with a plan to protect the company and minimize long-term problems: - Building a crisis management team and understanding each person’s unique role -Preparedness – advance planning and assessing potential risk areas - First Response – responding in the critical first hours and days to minimize the long-term impact - Resolution Strategy – managing various actions stemming from the crisis to enable the best resolution for the company.

Women, Influence & Power in Law Conference


Add to Cart
Previous Next