The Evolution of the Legal Ops Department

Level: Advanced
Runtime: 63 minutes
Recorded Date: June 12, 2017
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  • Legal Operations Maturity Framework
  • Phases of Org Structure
  • Core Elements
  • Broader Impact
  • CLOCing and Rolling
Runtime: 1 hour and 3 minutes
Recorded: June 12, 2017


Maturing the Process, Culture, and Technology Tools of Your Legal Operations Developing a strong legal operations function is critical to optimizing the performance and efficiency of any legal department. But that begs the question: what does a strong legal operations function look like? How many people, if any, should be on your legal ops team? What levels of experience should they have? To whom should they report? And what should legal ops be doing—and in what order–to optimize performance and drive efficiency?

This program was recorded as part of LegalWeek West Coast on June 12th, 2017.

Provided By



Lucy Bassli

Assistant General Counsel, Legal Operations and Contracting

Lucy Bassli, assistant general counsel of legal operations and contracting at Microsoft Corp., calls herself "an attorney who loves process and efficiency."

She joined the company in 2004 as a senior attorney working on contract negotiations and procurement policies, eventually taking on a half-legal, half-operational role by providing both legal support and by helping the contracting team with automation for tools and processes.

In October 2016, Bassli left behind the half-legal part of her job and went full operational. She now oversees records management, contracting, legal procurement and technology support for the Redmond, Washington-based company's legal department. She is the only lawyer on her team of about 15, which includes managers in operations, programs and records.

Kevin Clem

Managing Director
HBR Consulting

Kevin is a Managing Director and the leader of HBR’s Law Department Consulting practice. He has over 17 years of experience providing strategy and operations consulting focused on the alignment of people, processes, and technology. He has led legal transformation efforts for some of the world’s leading legal departments and is a frequent speaker on legal operations, benchmarking and analytics, technology, and change management.

Prior to HBR, Clem was a Managing Director and founding member of Huron Consulting Group and a Senior Consultant with Arthur Andersen.

He holds a BS in International Business from Pepperdine University and a MBA from New York University with specializations in organizational change management and the intersection of law and business.

Pratik Patel

VP Legal Business Solutions
Elevate Services, Inc.

Pratik leads the global legal business solutions practice, which focuses on helping law departments and law firms innovate around the operations and the business of law. More specifically, Pratik leads a team that focuses on legal analytics, spend management, legal project management, outside counsel management, lean for legal and strategy development. Pratik is part of Elevate’s executive management team, has been recognized by ILTA as the most Innovative Legal Consultant in 2015, and is a Fellow of the College of Law Practice Management.

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