The Evolution of the Legal Ops Department

Lucy Bassli is an attorney, author of CLM Simplified and The Simple Guide to Legal Innovation, and Founder and Principal of InnoLaw Group. Previously, Lucy was a former Assistant General Counsel of Legal Operations and Contracting at Microsoft. While at Microsoft, she redefined how legal work is done and created one of the first managed service engagements with a law firm. She was tapped to teach the Legal Operations course for Suffolk University Law School’s Legal Innovation & Technology Certificate Program. Lucy has a partnership with Dentons, the world’s largest law firm, to deliver operations consulting to corporate legal departments.

Lucy is a highly sought-after legal industry expert who works with corporate legal departments and law firms on legal service delivery, automation, smart risk-taking and alternative resourcing models. She educates and consults with lawyers to take best practices in the legal industry to a new level. Lucy is also a strategy advisor for LawGeex, an AI legal start-up that automates contract review services.

Kevin is a Managing Director and the leader of HBR’s Law Department Consulting practice. He has over 17 years of experience providing strategy and operations consulting focused on the alignment of people, processes, and technology. He has led legal transformation efforts for some of the world’s leading legal departments and is a frequent speaker on legal operations, benchmarking and analytics, technology, and change management.

Prior to HBR, Clem was a Managing Director and founding member of Huron Consulting Group and a Senior Consultant with Arthur Andersen.

He holds a BS in International Business from Pepperdine University and a MBA from New York University with specializations in organizational change management and the intersection of law and business.

Pratik leads the global legal business solutions practice, which focuses on helping law departments and law firms innovate around the operations and the business of law. More specifically, Pratik leads a team that focuses on legal analytics, spend management, legal project management, outside counsel management, lean for legal and strategy development. Pratik is part of Elevate’s executive management team, has been recognized by ILTA as the most Innovative Legal Consultant in 2015, and is a Fellow of the College of Law Practice Management.