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The Ethical Advantage of Emotional Intelligence

Level: Advanced
Runtime: 93 minutes
Recorded Date: December 12, 2017
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1:00 pm - 2:30 pm
  • Common Malpractice/Disciplinary Trends
  • Emotional Intelligence Impact on Ethics
  • IQ vs. EI
  • Stress Management
  • Emotional Regulation
  • Rule 1.1: Competence
  • Rule 1.4: Communication
  • Rule 1.7: Conflict of Interest
  • Rule 3.2 Expediting Litigation
  • Rule 8.4 Misconduct
  • Rule 8.3 Reporting Professional Misconduct
  • Organization Steps
Runtime: 1 hour and 33 minutes
Recorded: December 12, 2017


What is emotional intelligence and what does it have to do with ethics in the practice of law? This webinar will review the ways that emotional intelligence can produce more ethical behavior, including better communication, risk analysis, and advocacy.

While emotional intelligence is relevant to many provisions of the Preamble and a number of the Model Rules of Professional Conduct, we will focus on Rules 1.1 (Competence), 1.4 (Communication), 1.7 (Conflict of Interest), 3.2 (Expediting Litigation) and the recently revised Rules 8.3 and 8.4 (Professional Misconduct and Reporting). We will review the current trends in disciplinary and malpractice claims, probable causes of unintentional unethical behavior and recent examples of ethical dilemmas with respect to these Rules.

The four major components of emotional intelligence will be identified and their contribution to ethical behavior under these six Rules will be explained. We will also demonstrate basic exercises to help raise individual emotional intelligence skills, starting with emotional awareness, and explore the steps legal workplaces can take to raise their organizational emotional intelligence.

This program was recorded on December 12th, 2017.

Provided By

American Bar Association
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Ronda Muir, Esq.

Founder & Principal
Law People Management, LLC

Ronda Muir, Founder and Principal of Law People Management, LLC, is one of the country’s leading authorities on the personal attributes of lawyers and the application of behavioral science to the legal workplace.

Law People Management provides custom management consulting services to law firms and law departments, offering business-savvy, psychologically sophisticated and real-world solutions to both the traditional and emerging people management challenges that are unique to the legal industry. We have advised Fortune 500 corporations and law firms of all sizes on such issues as organizational transition and change management, management structure, risk management, compensation, succession, lateral integration, selection and retention, leadership and professional development, diversity, culture, morale and communication. By enhancing personal and workplace dynamics, our clients achieve both greater profitability and the collaborative, energized and innovative culture that best supports lawyers and their clients. 

Nationally recognized for her identification and assessment of emerging industry trends, Muir is a frequent speaker, an award-winning author and publishes, a valuable resource for the legal community.

Muir’s book Beyond Smart: Lawyering with Emotional Intelligence, published by the ABA in 2017, is the first comprehensive guide to understanding and raising emotional intelligence in the unique context of practicing law.

Muir has practiced in the United States and abroad, in both law firms and law departments, including as an associate at New York’s Davis Polk & Wardwell, as Co-General Counsel for the TAG Group, based in Paris, France, and as Vice President of the CPR Institute for Dispute Resolution.

She graduated with Distinction in Psychology from Swarthmore College, received a J.D. with Honors from the University of Texas Law School and a certificate in International Law from the London School of Economics. A mediator with advanced training from Harvard University, she is also certified to administer several assessments, including the Myers-Briggs Type Indicator (MBTI) and the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT).

As part of her community service, Muir currently serves as chair of the board of Family ReEntry, a Connecticut agency dedicated to improving the lives of those impacted by the criminal justice system, and has served on a number of boards, including the National School Climate Center, an organization promoting social and emotional learning in schools, the Dispute Settlement Center, a Connecticut mediation firm, and The Institute for Social and Psychiatric Initiatives at New York University’s Langone Medical Center. In addition, Muir has provided leadership training for at-risk youth for Community Centers, Inc. and has conducted leadership and teamwork retreats for UNICEF national offices around the world.

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David Shor, Ph.D.

Director of Clinical Services
Northwestern University

David Shor, Ph.D., is the Direct of Clinical Services at Northwestern University.

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