Solo Law Firm Trends: How to Prepare For a Future Beyond COVID-19

Level: Advanced
Runtime: 62 minutes
Recorded Date: June 08, 2021
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  • The situation for solo law firms
  • How have client expectations shifted?
  • Strategies for getting more clients while working remote
  • Q&A with Solo Attorney Heather Hazelwood
  • Additional Resources for Solo Lawyers
  • Audience Q&A
Runtime: 1 hour, 4 minutes
Recorded: June 8, 2021


Since the start of the COVID-19 pandemic, consumer behaviors have shifted. They are using technology more, they are more comfortable with technology, and they see it as more important - and this affects how clients expect to work with their lawyer. The good news is that many law firms have adapted, and plan to continue supporting remote collaboration tools even beyond the social restrictions around COVID-19 subside. Based on research from Clio's Legal Trends for Solo Law Firms report, which analyzed, aggregated, and anonymized data from tens of thousands of legal professionals in the US, this session will provide an overview of key trends in client expectations, and how solo lawyers can plan their firms to meet these needs.

This program was recorded on June 8th, 2021.

Provided By

American Bar Association


Heather Hazelwood

Founder & Owner
Ampersand Law

Instead, I spent nearly a decade in the social and human services non-profit sector, working to create the kind of world in which I wanted to live; one with kindness, compassion, and justice. The years I spent in those jobs helped me develop the people skills that clients sometimes find their attorneys lack.

At some point along the way, I came to the realization that I really liked (and was good at) being a problem-preventer. Different from a problem-solver, a problem-preventer excels at identifying potential (or likely) on-coming problems and creating, facilitating, and implementing solutions to ensure those problems don’t materialize, or at the very least, are minimized.

Being a problem-preventer in the social and human services non-profit sector is no easy task; the majority of time and resources are dedicated to problem-solving. As I looked for a way to be more of a problem-preventer, I ended up taking my dad's advice. I went to law school.

As my client, you will receive personalized and thorough solutions for your estate planning needs. Because I'm focused on serving your needs first and foremost, I'm not going to sell you on services that are beyond your needs, require that you meet with me more than is necessary, or refer you out to (non-attorney) service providers unless you specifically ask for those connections. I’m committed to working for you: preventing problems for you down the road and meeting your short- and long-term goals.

If you’re curious about my credentials, you can connect with me on LinkedIn. If you’d like to get a better feel for me and my work, check out the &Law Blog, like Ampersand Law on Facebook follow Ampersand Law on Instagram, and/or follow Ampersand Law on Twitter.

Nika Kabiri, JD, Ph.D.

Founder & Owner
Kabiri Consulting

Nika has spent 20 years studying how people make decisions in a variety of contexts. She has spent 10 years working with businesses of all sizes, across all industry categories, helping them drive strategic growth. Her clients have included Amazon, Microsoft, Sony, Oakley, PepsiCo, General Mills, Anheuser-Busch InBev, the Seattle Seahawks, VMware, Zillow, Expedia, Smartsheet, and the Sierra Club, just to name a few. She has also served as an Advisor at Madrona Venture Labs, where she's helped startups get their footing. ?

Nika is currently a faculty member at the University of Washington, where she teaches graduate and undergraduate courses on Decision Science. She has a PhD in Sociology from the University of Washington, where her academic focus was on choice theory and decision-making within constraints. She also has a JD from the University of Texas. ?

Nika is a contributor to The Hill, Inside Sources, Huffington Post and Seattle Business Magazine. She has been featured in Yahoo News and as a top 10 coach in LA Weekly. She's been interviewed by Voice of America, Forbes, and MarketWatch, and she's a regular podcast, radio, and TV guest. Her bestselling book Money Off the Table: Decision Science and the Secret to Smarter Investing is available on Amazon.

Joshua Lenon

Lawyer in Residence

Joshua Lenon is the Lawyer in Residence at Clio. An attorney admitted to the New York Bar, Joshua brings legal scholarship to the conversations happening both within Clio and with its customers. Joshua has worked extensively to educate lawyers on technology’s capability to enhance their practice, while also teaching tech companies about the unique needs of the legal system.

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