Process Improvement Spotlight: Solving Problems, Not Symptoms

Chad is Director of Legal Operations. He is focused on helping general counsel and law departments to fulfill the needs of business by building world-class teams; developing efficient and scalable processes; designing, developing and implementing scalable technologies; and focusing the department on meeting and exceeding the demands of the business at all times.

Chad has created and currently leads the legal operations function at a $9B annual revenue multinational pharmaceutical company with core responsibility for taking a decentralized legal department with minimal processes and technologies in place to centralize worldwide operations and streamline people, processes and technologies in line with business targets and aggressive timelines.

Lucy Bassli is an attorney, author of CLM Simplified and The Simple Guide to Legal Innovation, and Founder and Principal of InnoLaw Group. Previously, Lucy was a former Assistant General Counsel of Legal Operations and Contracting at Microsoft. While at Microsoft, she redefined how legal work is done and created one of the first managed service engagements with a law firm. She was tapped to teach the Legal Operations course for Suffolk University Law School’s Legal Innovation & Technology Certificate Program. Lucy has a partnership with Dentons, the world’s largest law firm, to deliver operations consulting to corporate legal departments.

Lucy is a highly sought-after legal industry expert who works with corporate legal departments and law firms on legal service delivery, automation, smart risk-taking and alternative resourcing models. She educates and consults with lawyers to take best practices in the legal industry to a new level. Lucy is also a strategy advisor for LawGeex, an AI legal start-up that automates contract review services.

Brian McGovern is Mitratech’s Executive Director. In this role, Brian has worked with over 100 of the largest and best run legal departments in the world around their technology, process and people.

Prior to Mitratech McGovern served as Senior Vice President, Chief Data Officer, Legal Operations at American International Group, Inc. where he led the transformation of the company’s legal operations department and played a critical role in creating the organization, processes and technology architecture that reduced AIG’s legal spend by over $1.2 billion dollars. In that, role, McGovern was the key business sponsor for the largest e-Billing Matter Management software roll out in the world, an industry leading innovator for legal reporting and analytics, data governance, business process management, and legal procurement.

Prior to legal operations, McGovern served as the company’s Vice President and Global Head of Implementation and Process Performance Management where he led cross-functional teams to dramatically improve business processes in multiple functional areas, including legal, information technology, procurement and human resources.

Prior to AIG, McGovern served in executive-level positions with Merrill Lynch, GE and Credit Suisse.

McGovern has been honored with the ACC Value Champions Award in 2015 and by NY Law Journal as an Outstanding In-House Legal Department. He is a Lean Six Sigma Master Black Belt, and holds two patents with the United States Patent Office. In his spare time, he serves a variety of non-profits in his community

An Trotter is the Senior Director of Operations with more than ten years experience in Entertainment, Technology and Not-for-Profit industries. She is a problem solver with a strong track record advancing strategy and operations initiatives. An manages multi-million dollar budgets, staffing plans, information and knowledge sharing systems, reporting, and office operations with a focus on process efficiency.

An Trotter has an MBA in Finance and Management, Stern School of Business, NYU. Certified Six Sigma Green Belt (CSSGB) and Certified Legal Manager (CLM).

Tom is responsible for the development and implementation of technology in support of the Office of the General Counsel. The support includes all aspects of Discovery (collection, preservation, and production), Information Governance, Legal Billing, and Vendor Management.