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Process Improvement Spotlight: Solving Problems, Not Symptoms

Level: Advanced
Runtime: 61 minutes
Recorded Date: January 30, 2018
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3:14 pm - 4:15 pm
  • What are legal operations processes?
  • Process before technology
  • Project management
  • The tone from the top
  • Workflow and process maps
  • Deployment plans
  • Lessons learned
Runtime: 1 hour
Recorded: January 30, 2018


Making the most of your legal operations department means taking a critical look at the processes and strategies your department currently employs. This div will explore how to successfully navigate the process improvement curve- to identify problems, develop scalable processes that solve that problem and then sustain improvement. We’ll explore the challenges in leading change, gaining buy-in from across the department and developing implementation frameworks. This will ensure that the process created will actually solve end-to-end problems rather than just replacing one problem with another.

This program was recorded as part of LegalTech on January 30th, 2018.

Provided By

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Chad Hallberg

Director, Legal Operations
Valeant Pharmaceuticals

Chad is Director of Legal Operations. He is focused on helping general counsel and law departments to fulfill the needs of business by building world-class teams; developing efficient and scalable processes; designing, developing and implementing scalable technologies; and focusing the department on meeting and exceeding the demands of the business at all times.

Chad has created and currently leads the legal operations function at a $9B annual revenue multinational pharmaceutical company with core responsibility for taking a decentralized legal department with minimal processes and technologies in place to centralize worldwide operations and streamline people, processes and technologies in line with business targets and aggressive timelines.

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Lucy Bassli

Assistant General Counsel, Legal Operations and Contracting

Lucy Bassli, assistant general counsel of legal operations and contracting at Microsoft Corp., calls herself "an attorney who loves process and efficiency."

She joined the company in 2004 as a senior attorney working on contract negotiations and procurement policies, eventually taking on a half-legal, half-operational role by providing both legal support and by helping the contracting team with automation for tools and processes.

In October 2016, Bassli left behind the half-legal part of her job and went full operational. She now oversees records management, contracting, legal procurement and technology support for the Redmond, Washington-based company's legal department. She is the only lawyer on her team of about 15, which includes managers in operations, programs and records.

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Brian McGovern

General Manager, Workflow Solutions

Brian McGovern is Mitratech’s Executive Director. In this role, Brian has worked with over 100 of the largest and best run legal departments in the world around their technology, process and people.

Prior to Mitratech McGovern served as Senior Vice President, Chief Data Officer, Legal Operations at American International Group, Inc. where he led the transformation of the company’s legal operations department and played a critical role in creating the organization, processes and technology architecture that reduced AIG’s legal spend by over $1.2 billion dollars. In that, role, McGovern was the key business sponsor for the largest e-Billing Matter Management software roll out in the world, an industry leading innovator for legal reporting and analytics, data governance, business process management, and legal procurement.

Prior to legal operations, McGovern served as the company’s Vice President and Global Head of Implementation and Process Performance Management where he led cross-functional teams to dramatically improve business processes in multiple functional areas, including legal, information technology, procurement and human resources.

Prior to AIG, McGovern served in executive-level positions with Merrill Lynch, GE and Credit Suisse.

McGovern has been honored with the ACC Value Champions Award in 2015 and by NY Law Journal as an Outstanding In-House Legal Department. He is a Lean Six Sigma Master Black Belt, and holds two patents with the United States Patent Office. In his spare time, he serves a variety of non-profits in his community

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An Trotter

Senior Director of Administration
Hearst Corporation

An Trotter is the Senior Director of Operations with more than ten years experience in Entertainment, Technology and Not-for-Profit industries. She is a problem solver with a strong track record advancing strategy and operations initiatives. An manages multi-million dollar budgets, staffing plans, information and knowledge sharing systems, reporting, and office operations with a focus on process efficiency.

An Trotter has an MBA in Finance and Management, Stern School of Business, NYU. Certified Six Sigma Green Belt (CSSGB) and Certified Legal Manager (CLM).

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Tom Morrissey

Senior Director, IT Litigation
Purdue Pharma LP

Tom is responsible for the development and implementation of technology in support of the Office of the General Counsel. The support includes all aspects of Discovery (collection, preservation, and production), Information Governance, Legal Billing, and Vendor Management.

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