Process Improvement Spotlight: Solving Problems, Not Symptoms

Level: Advanced
Runtime: 61 minutes
Recorded Date: January 30, 2018
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3:14 pm - 4:15 pm
  • What are legal operations processes?
  • Process before technology
  • Project management
  • The tone from the top
  • Workflow and process maps
  • Deployment plans
  • Lessons learned
Runtime: 1 hour
Recorded: January 30, 2018


Making the most of your legal operations department means taking a critical look at the processes and strategies your department currently employs. This div will explore how to successfully navigate the process improvement curve- to identify problems, develop scalable processes that solve that problem and then sustain improvement. We’ll explore the challenges in leading change, gaining buy-in from across the department and developing implementation frameworks. This will ensure that the process created will actually solve end-to-end problems rather than just replacing one problem with another.

This program was recorded as part of LegalTech on January 30th, 2018.

Provided By



Chad Hallberg

Director, Legal Operations
Valeant Pharmaceuticals

Chad is Director of Legal Operations. He is focused on helping general counsel and law departments to fulfill the needs of business by building world-class teams; developing efficient and scalable processes; designing, developing and implementing scalable technologies; and focusing the department on meeting and exceeding the demands of the business at all times.

Chad has created and currently leads the legal operations function at a $9B annual revenue multinational pharmaceutical company with core responsibility for taking a decentralized legal department with minimal processes and technologies in place to centralize worldwide operations and streamline people, processes and technologies in line with business targets and aggressive timelines.

Lucy Bassli

Assistant General Counsel, Legal Operations and Contracting

Lucy Bassli, assistant general counsel of legal operations and contracting at Microsoft Corp., calls herself "an attorney who loves process and efficiency."

She joined the company in 2004 as a senior attorney working on contract negotiations and procurement policies, eventually taking on a half-legal, half-operational role by providing both legal support and by helping the contracting team with automation for tools and processes.

In October 2016, Bassli left behind the half-legal part of her job and went full operational. She now oversees records management, contracting, legal procurement and technology support for the Redmond, Washington-based company's legal department. She is the only lawyer on her team of about 15, which includes managers in operations, programs and records.

Brian McGovern

Executive Director

Brian led one of the largest global enterprise legal management software implementations ever at AIG. At Mitratech, he’s obsessed with helping clients navigate selecting and implementing legal technology so they can drive meaningful value that positively impacts their business.

An Trotter

Senior Director of Administration
Hearst Corporation

An Trotter is the Senior Director of Operations with more than ten years experience in Entertainment, Technology and Not-for-Profit industries. She is a problem solver with a strong track record advancing strategy and operations initiatives. An manages multi-million dollar budgets, staffing plans, information and knowledge sharing systems, reporting, and office operations with a focus on process efficiency.

An Trotter has an MBA in Finance and Management, Stern School of Business, NYU. Certified Six Sigma Green Belt (CSSGB) and Certified Legal Manager (CLM).

Tom Morrissey

Senior Director, IT Litigation
Purdue Pharma LP

Tom is responsible for the development and implementation of technology in support of the Office of the General Counsel. The support includes all aspects of Discovery (collection, preservation, and production), Information Governance, Legal Billing, and Vendor Management.

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