Picking Your Spots: Guiding Change in Transformative Times

Level: Advanced
Runtime: 58 minutes
Recorded Date: June 12, 2017
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  • Keys to successful legal process optimizations
  • Identifying weak spots
  • Transforming legal processes
  • Sustaining improvement
Runtime: 1 hour
Recorded: June 12, 2017


Making the most of your legal operations department means taking a critical look at the processes and strategies your company currently employs. This session will explore the steps needed to successfully navigate the LegalOps role as a change leader – to identify weak spots, transform processes and sustain improvement. We’ll explore the challenges in knowing how to identify the problematic areas within your firm that need – and can sustain- quick resolution.

This program was recorded on June 12th, 2017.

Provided By



Ashlee Best

Senior Legal Operations Manager

Ashlee is the Senior Legal Operations Manager at Dropbox.

Mike Haven

Head of Legal Operations
Gap Inc.

Mike Haven is Senior Director, AGC, and Head of Legal Operations at Gap Inc. (NYSE: GPS), a Fortune 200 fashion powerhouse with five of the most recognizable brands in the world. He joined Gap from NetApp Inc., where he managed legal operations and litigation across the global enterprise. Prior to NetApp, he was a partner at Global 100 law firm K&L Gates LLP. Mike is on the cutting-edge of legal department management, creating, implementing and developing some of the industry’s most innovative policies, procedures, and tools for better and more efficient client service.

Juanita Luna

Director, Office of the General Counsel
Pacific Gas and Electric Company Law Department

Juanita Luna is the Director of Legal Administration and Operations in the Office of the General Counsel at Pacific Gas & Electric Company. Key areas of responsibility include facilitation of strategic planning, metrics performance, financial management, human resources, systems administration and operations.

Prior to joining PG&E in 2012, she was the Executive Director, U.S. & Asia at Orrick, Herrington & Sutcliffe LLP. Juanita has previously served in senior operations roles at Bain & Company and Latham & Watkins.

Peter Krakaur

PK Consulting

Mr. Krakaur is senior legal operations executive with over 16 years of experience creating and executing innovative strategies that drive operational efficiencies in support of the business and practice of law. He has developed and led teams of lawyers and legal professional managing legal projects, pricing and billing, clients/outside counsel, change management, and technology initiatives. As the former Director of Legal Operations at an energy company, he was responsible for the development and administration of processes and systems that supported the legal department and its collaboration with all company employees, law firms, and third-party legal providers. As former Chief Knowledge Officer for a global law firm, he directed the strategic direction of global knowledge management initiatives, leading the knowledge management, client risk and acceptance, and client collaboration teams. He also designed and led legal project management initiatives in support of the firm's pricing, matter budgeting and client service strategy.

He is a nationally recognized public speaker on legal operations, legal project management, knowledge management, and technology strategy.

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