New Legal Service Provider Models

Margaret Hagan is the Director of the Legal Design Lab and a lecturer at Stanford Institute of Design (the d.school). She was a fellow at the d.school from 2013-2014, where she launched the Program for Legal Tech & Design, experimenting in how design can make legal services more usable, useful & engaging. She teaches a series of project-based classes, with interdisciplinary student groups tackling legal challenges through user-focused research and design of new legal products and services. She also leads workshops to train legal professionals in the design process, to produce client-focused innovation.

Margaret graduated from Stanford Law School in June 2013. She served as a student fellow at the Center for Internet & Society and president of the Stanford Law and Technology Association. While a student, she built the game app Law Dojo to make studying for law school classes more interactive & engaging. She also started the blog Open Law Lab to document legal innovation and design work.

Margaret holds an AB from the University of Chicago, an MA from Central European University in Budapest, and a PhD from Queen’s University Belfast in International Politics.

Andy has spent the last nine years throwing himself into designing better experiences for clients and customers: more transparent, more collaborative, and more efficient, where decision-making is driven by data as much as by gut feeling. He thrives at working directly with clients to design technology, process, data analysis, and staffing initiatives that solve some of their most difficult legal and business challenges. He received his BA in Business Leadership in 2001 at the University of Puget Sound.

Mark has over 25 years’ experience in growing new business and developing transformational solutions for a broad range of clients: from Am Law 100 firms and Fortune 1000 corporate legal departments, to consulting firms and financial institutions. Mark collaborates with lawyers and corporate leaders to design strategies and identify resources to achieve higher productivity while managing costs. By helping clients reallocate high-volume, standardized tasks (including compliance, document review, e-discovery, contract management, and more), Mark enables legal professionals to move up the value ladder in the services they provide. Mark is currently focused on providing alternative legal and business support services to law firms and corporate legal departments, located primarily in North America and Australia.