• Part I: Mediation and Negotiation 101: Developing a Framework: In this session, you will learn about the foundational and conceptual components of mediation and negotiation. Topics will include: the "whys and hows" of mediation; the key competencies and qualifications of a skilled mediator; and the intended outcomes of mediation.
• Part II: What Would You Do? "Going Live" with the Framework: Presenters will provide scenarios to illustrate frequently occurring conflicts arising in legal issues that servicemembers encounter, such as family law matters, landlord-tenant disputes, debt collection, consumer cases, and others. You will learn about the mediator's role and how to apply the components of mediation to resolving the conflict.
• Part III: Stress Reduction: Preparing Pro Se Clients for a Mediation: During this section, the panelists will discuss concrete suggestions for preparing your pro se servicemember client to participate in a mediation or negotiation session.