LDO Technology Management Spotlight

Level: Advanced
Runtime: 71 minutes
Recorded Date: January 30, 2018
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2:00 pm - 3:00 pm
  • Law Department Workflow - Background
  • Different types of technology and tools available
  • Data privacy & security
  • Repurposing existing tools to maximize efficiency
  • Automation
  • What's next - Challenges & opportunities
Runtime: 1 hour and 11 minutes
Recorded: January 30, 2018


There are many innovations in legal workflow where technology can be used to bridge process gaps and streamline end-to-end operations – however many remain reluctant to invest the time and energy to implement more than just a few critical tools. Join us as we discuss the most useful software suites for law department workflow including tips for sourcing, implementing and seeing the return on the investment. Attendees will have the opportunity to hear case studies and cost/benefit analysis from those who have significantly improved their processes.

This program was recorded on January 30th, 2018.

Provided By



Reese Arrowsmith

VP - Head of Legal Operations
Campbell Soup Company

Reese Arrowsmith is vice president, head of operations, legal, compliance and public affairs for Campbell Soup Company, where he works with the general counsel to develop and lead a “best-in-class” law department operations function with a primary focus on aligning the department’s day-to-day operations with business strategy. He oversees running the daily operations of the department, including strategic planning, finance, information technology, law firm and vendor management, client service, and human resources.

Prior to this position, he was the vice president, head of operations, Law, compliance and public policy for Lincoln Financial Group. There he oversaw running the daily operations of the department, including strategic planning, finance, information technology, law firm and vendor management, client service, and human resources. Mr. Arrowsmith has been in two in-house legal departments, worked as a consultant in the legal management consulting practice at Duff and Phelps, and for a legal software vendor in the consulting practice at Mitratech.

Elisa Oropallo

Director of Technology Solutions and Strategic Initiatives PMO

Kausheek Nandy

Head of Legal, Compliance and Learning Management IT Services, Americas
Boehringer Ingelheim

In his 10 years of industry experience, Kausheek has held a variety of technical and management roles in consulting, telecommunication and pharmaceutical space.

In July 2014, Kausheek was named to his current role as Head of IT EFP Legal services at Boehringer Ingelheim. His global team supports the Legal functions in the countries with consulting, project activities, and operational support for key capabilities such as Legal Hold management, eSignatures, eDiscovery collections, legal matter management & ebilling, contract management, trademarks & intellectual property documents management, IP cost portfolio and physical records management. The global eDiscovery Collections team also reports to him that performs the collections for legal matters across the globe. In his current role, Kausheek has led efforts to harmonize processes globally; driven efficiencies and defensibility through technology adoption, smart resource management, robust workflows and solid documentation.

Kausheek holds an MBA and engineering degree. His mantra is learn, unlearn and relearn with a passion for new and evolving technology. He is always looking to step forward into growth rather than step back to safety. He was a Judge in Connecticut Invention Convention, STEM volunteer teacher for Junior Achievement and a mentor to youth venture teams as a part of Ashoka program. Kausheek enjoys his life in Ridgefield, CT with his wife and his newborn son Kleem.

D. Casey Flaherty


Casey Flaherty is a former outside and inside counsel who first rose to prominence when he created the Service Delivery Review (“SDR”) to change the way he communicated with his outside counsel. Instead of generic complaints about inefficiency and arbitrary reductions in invoices, Casey sought to use metrics and benchmarking to foster structured dialogue, drive continuous improvement, and deepen the integration between his law department and his outside counsel. The SDR proceeds from the premise that lawyers are excellent at what they were trained to do: apply legal reasoning, critical judgment, and creativity to a complex mix of fact, law, and client objectives. Instead of legal acumen, the areas that offer the most opportunities for improvement involve the mechanisms by which abstract legal insights are translated into concrete deliverables (e.g., memos, motions, contracts). That is, with people and price in place, process and technology present the most levers to drive continuous improvement. Casey brings the same premise to Procertas, where he provides clients with a variety of approaches to redirect resources towards higher-value activities. Casey believes in the disciplined pursuit of better and appreciates the aggregate impact of marginal improvements.

Basic Technology Benchmarking, one of ten areas addressed by the SDR, utilizes Casey’s Legal Technology Assessment (“LTA”) to assess legal professionals’ proficiency with the basic technology tools of their trade: Word, Excel, and PDF. Improved competence with basic technology tools helps legal professionals focus on the areas where they add the most value. The better they are with technology, the less time they will need to spend with it. The LTA is a first-of-its kind integrated benchmarking and training platform pairing competence-based assessments with synchronous, active learning in a completely live environment. LTA clients become COBOT Qualified (Certified Operator of Basic Office Technology).

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