How to Avoid Malpractice: Improving Your Communication

Level: Intermediate
Runtime: 65 minutes
Recorded Date: January 21, 2021
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  • Explain why detailed communication can help avoid malpractice claims and disciplinary proceedings
  • Outline best practices for attorney communications
  • Provide solutions for responding to clients, opposing counsel and others
Runtime: 1 hour, 5 minutes
Recorded: January 21st, 2021


Communicating with clients, counsel, prospective clients and others is important to the success of a firm, and good communication can avoid liability and bar complaints. This program assists attorneys in understanding the problems and improving the nature and substance of their communications, no matter their practice area.

This program was recorded on January 21st, 2021.

Provided By

American Bar Association


Daniel J. Siegel

Founding Attorney
Law Offices of Daniel J Siegel, LLC

Mr. Siegel is a practicing attorney and founder of the Law Offices of Daniel J. Siegel, LLC, who regularly represents attorneys with and provides guidance on ethical and professional responsibility matters.

His practice also focuses on trial and appellate court writing, and workers compensation matters. He serves in numerous bar association positions, including Co-Vice Chair of the Pennsylvania Bar Association Committee on Legal Ethics and Professional Responsibility (and the primary author of numerous ethics opinions published by the Committee); Chair of the American Bar Association Law Practice Division Professional Development Board, and is of the Philadelphia Bar Association Law Practice Liaison. He has is also a columnist for numerous publications.

Mr. Siegel is the author of thirteen books, including and Changing Law Firms: Ethical Guidance for Pennsylvania Law Firms & Attorneys; he is the editor of Pennsylvania Fee Agreements.

Katy Goshtasbi

Puris Personal Brand Solutions

Katy Goshtasbi is the CEO of Puris Personal Brand Solutions, located in San Diego, CA. Her clientele include numerous law firms, corporations, law schools, specialty institutions, retail corporations, CPA firms, engineering firms, financial services firms, dental professionals, medical professionals, as well as many smaller businesses. She is also an author and public speaker on personal branding, leadership, marketing and business development.

Ms. Goshtasbi has been appointed to serve on the ABAs Law Practice Management (LPM) Division Webzine and Women Rainmaker Boards. She has contributed numerous articles to the ABA and has been a frequent speaker at various ABA conferences. She is on the national board of directors of The Women of Color in the Law, and also serves on the San Diego board of directors of National Association of Women Business Owners (NAWBO).

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