How Clients Want Their Providers to Use Data Analytics

Level: Advanced
Runtime: 59 minutes
Recorded Date: September 19, 2019
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Join this seminar for expert insights on:
  • How data is being used in creative ways currently
  • What the hurdles are for further adoption of data analytics
  • What GCs are really hoping to get from the data
  • Who is in the best position to provide that analysis
  • What options are out there that law departments should be taking advantage of that they currently are not
  • How can providers monetize data analytics
Runtime: 59 minutes
Recorded: September 19, 2019


Today, organizations have more data at their disposal than ever before. Law departments, law firms and law companies are all sitting on a treasure trove of data that can be used to better assess both the legal problems clients have and the way legal services are provided and priced. Data scientists and legal operations specialists are being hired inside all of these organizations, but there is still a disconnect between what the client is hoping to see from the data and what they are currently getting out of it.

Adopting data analytics tools is a step in the right direction, however, there are still challenges that arise with providing clients with the specific information they want to see.

This program was recorded on September 19th, 2019.

Provided By


Andy Krebs

Global Legal Supplier Strategy & Efficiencies Manager — Legal Practice Excellence
Intel Corporation

Andy Krebs has been with for Intel 18 years and in that time held various positions within the corporations starting on the purchasing side of the business with both direct and indirect experience.

Andy has work as a category manager for sales and marketing, legal, consulting, as well as lead efforts on supplier diversity and risk and controls. He currently works in Intel’s Legal Practice Excellence group focusing on legal operations as the Global Legal Supplier & Efficiencies Manager. Andy is looking for innovative ways to transform Intel’s legal operations in to an efficient world class organization.

Jae Um

Director, Pricing Strategy
Baker McKenzie

Jae Um is a strategy executive, insights analyst & business designer for fast-changing legal markets, with over a decade of industry experience.

Jae currently serves as the Director of Pricing Strategy for Baker McKenzie worldwide. She is also a contributing author to Legal Evolution, American Lawyer, and other publications covering the legal industry. Jae is also the founder of Six Parsecs, a market insights company focused on the legal vertical.

Prior to her current roles, she served in a progression of high-impact roles in client service innovation & strategic growth at Seyfarth Shaw.

Vishal Agnihotri

Chief Knowledge Officer
Hinshaw & Culbertson LLP

Vishal Agnihotri is the Chief Knowledge Officer at Hinshaw and Culbertson LLP, where she oversees knowledge management, legal project management and research services in support of the practice. She has held operational, consulting and leadership roles for over two decades in enterprise Knowledge Management spanning business research, knowledge technology implementation, training and adoption, knowledge process outsourcing (KPO) and social learning. Vishal has spent her career in professional service firms, leading Knowledge Management groups at two law firms (Hinshaw & Culbertson and Akerman) and two Big 4 accounting firms (EY and KPMG).

Mark Smolik

General Counsel & Chief Compliance Officer
DHL Supply Chain Americas

Mark Smolik leads the company’s legal, commercial contracts management, compliance, and economic development teams. He also serves as Global Chair of the company’s Supply Chain Legal Services Practice Group. The company employs 48,000 associates throughout the Americas and provides third party logistics, supply chain management, and contract packaging services to many of the world’s largest companies. The company also provides general management, professional back-office support and creative marketing services through its Williams Lea TAG operations.

Prior to joining DHL, Mark served as Senior Vice President, General Counsel and Chief Ethics Officer of Safelite Autoglass where he also led the Human Resources and Government Affairs departments. Prior to joining Safelite, Mark served as Senior Corporate Counsel with The Sherwin-Williams Company.

Mark received his Juris Doctorate degree from the Cleveland Marshall College of Law and his Bachelor of Arts Degree from John Carroll University. He is a member of the Board of Directors of Columbus 2020, the economic development organization for the eleven county Columbus, Ohio region. Mark also serves as a member of the Board of Advisors of Logigforce, and the Board of Visitors of the Cleveland Marshall College of Law. He is a frequent speaker, and the author of several publications, on the changing dynamics of the legal industry.

Gina Passarella

Editor-in-Chief, The American Lawyer & Global Legal Brands
ALM Media, LLC

Gina Passarella is Editor-in-Chief of The American Lawyer. She has covered the business of law for her entire career, first as a reporter and special projects editor with The Legal Intelligencer in Pennsylvania and then as senior editor for business of law in ALM's global newsroom. She took over as editor-in-chief of The American Lawyer in January 2017.

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