Everything I Learned about Legal Ops I Learned in eDiscovery

Level: Advanced
Runtime: 58 minutes
Recorded Date: January 29, 2019
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  • Rise of Legal Operations
  • Pivot from eDiscovery to Legal Ops
  • Important of Legal Operations
  • Creating Legal Operations Wins
  • Takeaways
Runtime: 58 minutes
Recorded: January 29, 2019


A decade ago, most lawyers would have struggled to describe the responsibilities of a legal operations manager, let alone considered it a hot career path. Now an increasing number of law departments are hiring operations professionals and consider their operations teams as indispensable. Many of the professionals in legal operations started out as attorneys or eDiscovery professionals.

In this session, you will hear from corporate counsels and eDiscovery professionals on how they have successfully transitioned into the legal ops roles by utilizing their experience in eDiscovery and law. Whether you are new to legal operations or a season veterans this session will provide tips and tricks on strategic planning and areas where you as a legal ops professional can make the most impact.

This program was recorded as part of ALM's Legalweek Conference on January 29th, 2019.

Provided By



Melissa DeHonney

Corporate Counsel, Information Governance
Novo Nordisk, Inc.

Melissa DeHonney is Corporate Counsel at Novo Nordisk Inc., a global pharmaceutical company headquartered in Denmark, where she is responsible for eDiscovery, Information Governance / RIM, and Legal Operations. Prior to joining Novo Nordisk in 2015, Melissa was a consulting attorney to Johnson & Johnson’s eDiscovery team for 1 year, and spent 12 years in private practice litigating complex matters, with a focus on class action defense.

Steven O'Donnell

Director, Product Marketing

Steven O'Donnell is the Director of Product Marketing at MIRATECH.

Jack Thompson

Senior Manager, eDiscovery & Legal Operations
Sanofi US

Leveraging knowledge and experience of project management and business operations analysis to lead strategic programs and enterprise process improvement for professional services and category management projects. Demonstrate passion for organization, constructive ability for interaction and team building, and professional integrity to lead excellence development for client requirements and organizational goals.

He has a history of successfully driving and delivering business process improvement programs, change management, and solution implementation projects resulting in 75-90% increase in workflow efficiency and over $300MM in cumulative cost savings without compromising quality for maximum potential growth and profitability.

James L. Michalowicz

Senior Manager, Legal Operations Business Performance
TE Connectivity Ltd.

James L. Michalowicz is the Senior Manager – Legal Operations Business Performance for TE Connectivity based in Berwyn, PA. He serves as the law department’s leader for the company’s TE Operating Advantage and Extraordinary Customer Experience programs. His areas of expertise include litigation management, eDiscovery, information governance and law department operations management.

Mr. Michalowicz has worked 13 years in-house serving in various law department operation leadership roles at DuPont and Tyco International. He is a charter member of both the Sedona Conference Working Group One and Georgetown Advanced eDiscovery Institute advisory board. In addition, Mr. Michalowicz is a Six Sigma black belt and has developed legal analytics models to measure the performance of legal services.

Eric Lieber

Director of Legal Operations & Litigaiton Support
Toyota Motor Sales, USA, Inc.

In his current role as Director of Legal Operations & Litigation Supoprt, Eric oversees eDiscovery efforts and technology projects for the Legal and Corporate Responsibility department of Toyota Motor Sales, USA, Inc. He consults with legal teams on matter specific ESI collections, processing and production efforts, and works with services providers on refining methodologies to ensure a high-level of quality and efficiency. Prior to joining Toyota, Mr. Lieber worked as an Associate Director for Gibson, Dunn & Crutcher LLP, where he was responsible for application development and system implementations. Mr. Lieber has worked with legal technologies since 1993.

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