Driving Operational Transformation to Innovate and Reinvigorate Your Law Department

Level: Advanced
Runtime: 61 minutes
Recorded Date: September 27, 2018
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11:15 am - 12:15 pm
  • Common Legal Department Issues
  • What are KPI's? Impacts?
  • TIAA's Legal Transformation Journey
  • The New Foundational Capabilities of Law Operations
  • Understanding the Work
  • Law's Foundational Platform and Transformation Toolkit
  • Keys to a High-Value Legal Team
  • Q & A
Runtime: 1 hour
Recorded: September 27, 2018


Law departments are going through a transformation. With the emergence of legal ops teams handling more of the day-to-day and operational aspects of the role, GCs and counsel are taking on more strategic and managerial roles within their departments.

This session will look at how law departments continue to evolve and best practices for moving yours forward -- from developing KPIs for your team to separating the legal operations function, to expanding the team and thinking in global terms.

This program was recorded as part of ALM and Corporate Counsel's 30th Annual General Counsel Conference on September 27th, 2018.

Provided By

General Counsel Conference


Brad Rogers

Managing Director, Chief of Staff & Chief Operating Officer

Brad Rogers is the Chief Operations Officer and Chief of Staff for Law, Government Relations, Regulatory Affairs, and Corporate Secretary at TIAA. For more than a decade at TIAA, he has been driving the design and execution of game-changing capabilities and business disciplines across the enterprise. Currently, he is responsible for transforming the entire legal and operations function including the operating model, staffing plan, technology roadmap, vendor strategy (including offshore and outside counsel) and, employee culture and engagement.

In his previous role at TIAA as the Operational Excellence Leader for Asset Management, he led a radical reinvention and major re-engineering of the alternative asset business, delivering innovative operating capabilities and infrastructure for the Global Real Estate investing business, helping to propel it to #2 in the world, more than doubling assets under management, including assets from global institutional investors.

He also designed and built world-class organic growth processes – the product management, new product development, and innovation capabilities across the entire firm. These were later described in a best-selling book, and was mentioned on the cover (The Product Manager’s Handbook, 4th Ed., by Linda Gorchels). Brad was also a visiting instructor at the University of Wisconsin’s Executive School of Business for five years, teaching innovation and product development practices to executives from companies around the world.

With transformation leadership experience at TIAA, Bank of America, JP MorganChase, GE Capital, and Arthur Andersen Consulting, Rogers continually strives to be a committed change agent at TIAA – delivering and maintaining innovative, world-class capabilities that enable engaged, productive colleagues and partners.

Rogers has a bachelor’s degree in Aerodynamics and Thermodynamics from the University of Colorado and an MBA in Competitive Strategy and Quantitative Methods from Fordham University’s Gabelli School of Business and is a Six Sigma Master Black Belt. Recently, Brad received an executive management certificate in Artificial Intelligence from MIT’s Sloan School of Business.

Andrew Cromer

Director & Associate General Counsel
Shake Shack

Andrew Cromer is the Associate General Counsel at Shake Shack.

Julie Cantor

Corporate Counsel

Julie L. Cantor serves as Compass's Corporate Counsel. Compass is a tech-driven real estate brokerage whose mission is to help everyone find their place in the world. In September 2015, Compass’s 4-attorney legal team supported around 300 real estate agents in 2 cities. Today, Compass’s 6-attorney legal team supports over 1600 real estate agents in 43 offices in 8 cities. Each real estate agent is subject to an independent contractor agreement – Julie has drafted and negotiated over 1000 of these, and integrated free, efficient, and data-forward technology to foster each from a business team member’s eye-twinkle to fully executed, industry-competitive, company-growth-flexible agreement. Now, as Compass plans to enter its next phase –with its attendant increased agent numbers, city launches, and office openings, Julie and the Compass legal team are working to use the foundations they’ve created together to bring well known business growth technologies into the legal world. Julie previously served as a Private Client Associate at McDermott Will & Emery, and taught 7th and 8th grade math at a D.C. public charter school, as a Teach For America Corps Member.

Julie is an alumna of Columbia Law School (J.D.), American University (M.A. in Teaching Secondary Math), and Cornell University's School of Industrial Relations (B.S.).

Megan Ryan

General Counsel & Executive Vice President of Legal Affairs

Megan C. Ryan, Esq. serves as Executive Vice President and General Counsel for NuHealth/NUMC. She is the corporation’s chief legal officer, overseeing all legal, corporate governance, privacy and ethics functions. She is counsel to the Office of Research and Sponsored Programs (ORSB). Ms. Ryan has served as NuHealth/NUMC’s Chief Compliance, Privacy and Ethics officer responsible for investigating any suspicion of fraud, waste, or abuse and has been responsible for maintaining our strong compliance program. Additionally, she has served as the Chief Compliance Officer for the Nassau Queens Performing Provider System (“NQP”) in the New York State Delivery System Reform Incentive Payment Program (DSRIP) since 2015, implementing and overseeing the execution of DSRIP, compliance practices at the NQP level and its partnering hubs (NUMC, North Shore and Catholic Health System).

Ms. Ryan brings a wealth of experience and impressive achievements, with extensive academic and legal skills that have prepared her well for the challenges and opportunities of this crucial position. Ms. Ryan is admitted to the New York State Bar and the United States Supreme Court. Prior to joining the Nassau Health Care Corporation, Ms. Ryan served as in house corporate counsel for Liberty Mutual Insurance Company at the firm of Martyn, Toher and Martyn. She had previously worked as an associate attorney in the law firm of O’Reilly, Marsh and Corteselli, P.C., concentrating on banking, real estate, and litigation matters.

Ms. Ryan earned her Bachelor of Science degree from Fordham University as a Dean’s Scholar and Biology Chairman Circle honoree and earned her Juris Doctor from Saint John’s University School of Law. She is a member of the Nassau County Bar Association, Nassau County Women’s Bar Association, New York State Bar Association and the American College of Hospital Executives. Her paper entitled “An Examination of Regulations and Decisions Concerning the Mandatory Retirement of State Judges” was published nationally in Court Review and was awarded first prize by the AJA. She is also a member of the Nassau County Women’s Bar Association. Ms. Ryan is the recipient of the 2016 Long Island Power Woman Award. In 2017, Ms. Ryan presented at ALM’s national General Counsel Conference on the matter of “Building a High Value Corporate Legal Department in Transformative Times”. She was recognized as a Power Woman in Business in 2016 and a LIBN Leader in the Law in 2017. Megan was distinguished as a “Forty Under Forty “Award recipient in her role as General Counsel in 2018.

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