Developing Metrics & KPIs for Legal Success

Level: Advanced
Runtime: 56 minutes
Recorded Date: October 18, 2019
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  • Purpose of KPIs and Metrics
  • Building a compliance program
  • Using Metrics for Internal Measurement
  • Developing Dashboards for Reporting Metrics
  • Best Practices on Making Data-Driven Performance Decisions
  • Costs
  • Takeaways
Runtime: 1 hour
Recorded: October 18, 2019


Today, in most areas of a business, success is measured clearly with metrics and KPIs that illustrate growth in either financial terms or otherwise. In legal departments, metrics for measuring success remain unclear with some companies still using ‘nothing went wrong’ as the main indicator of a successful legal department.However many in-house counsel understand that simple metric fails to capture the impact and effectiveness of their departments. So what KPIs and metrics should you be setting to determine success? This session will cover how to introduce a KPI program for your department.

This program was recorded as part of ALM & Corporate Counsel's 2019 Women, Influence, and Power in Law Conference on October 18th, 2019.

Provided By

Women, Influence & Power in Law Conference


Ling-Ling Nie

General Counsel & Vice President for Ethics and Compliance
Georgia Institute of Technology

Ling-Ling Nie is General Counsel and Vice President for Ethics and Compliance at the Georgia Institute of Technology, where she serves as chief legal counsel for the Institute and is a member of the President’s Cabinet.

She previously served as Chief Compliance Officer & Assistant General Counsel at Panasonic Corporation of North America, where she was responsible for managing the global corporate compliance and ethics program for over 25 subsidiaries and division companies. Prior to that, she served as a Senior Advisor to the General Counsel at the U.S. Department of the Treasury.

In 2019, she was selected as a University of Georgia “40 Under 40” honoree, and was the recipient of the Women’s Leadership Award from the Georgia Asian Pacific American Bar Association. She is a former division President of Panasonic’s Women Connect organization and currently serves as a Global Mentor for the Sport Integrity Global Alliance (SIGA). Ling-Ling also serves on the Board of Directors for the Georgia Lawyers for the Arts and the Actor’s Express Theatre.

She is a graduate of the University of Georgia and received her law degree from Washington and Lee University’s School of Law, and is licensed to practice in both Georgia and Virginia.

Stephanie Panico

Vice President & Assistant General Counsel
QBE North America

Stephanie Panico is Vice President, Assistant General Counsel in the Business Unit Support group at QBE North America. She is the lead attorney for QBE’s Alternative Markets programs business unit, which is comprised of over forty property, casualty and specialty programs. Her team provides day-to-day legal support for QBE’s programs. She regularly counsels clients with respect to regulatory, insurance coverage and producer issues. She handles a wide range of contractual matters, including contract interpretation, drafting, negotiation and termination for program administrator agreements, claims administration agreements and agency agreements. She also oversees programs-related regulatory inquiries, including market conduct exams and consumer complaints. Stephanie is also the lead counsel for QBE’s Global Risk Solutions in North America, which provides loss control and risk management services to QBE policyholders. Stephanie is the co-vice chair of QBE’s Women’s Initiative Network.

Stephanie has worked in the insurance industry for over ten years and has extensive regulatory, policy drafting and insurance coverage experience. Prior to joining QBE, Stephanie was Counsel at AIG where she supported several of AIG’s Excess Casualty business units. Prior to joining AIG, she was an insurance coverage and defense litigator at Riker, Danzig, Scherer, Hyland & Perretti LLP in Morristown, New Jersey, where she was recognized by Super Lawyers as a Rising Star in New Jersey.

Julie Cantor

Senior Counsel

Julie L. Cantor serves as Compass's Corporate Counsel. Compass is a tech-driven real estate brokerage whose mission is to help everyone find their place in the world. In September 2015, Compass’s 4-attorney legal team supported around 300 real estate agents in 2 cities. Today, Compass’s 6-attorney legal team supports over 1600 real estate agents in 43 offices in 8 cities. Each real estate agent is subject to an independent contractor agreement – Julie has drafted and negotiated over 1000 of these, and integrated free, efficient, and data-forward technology to foster each from a business team member’s eye-twinkle to fully executed, industry-competitive, company-growth-flexible agreement.

Now, as Compass plans to enter its next phase –with its attendant increased agent numbers, city launches, and office openings, Julie and the Compass legal team are working to use the foundations they’ve created together to bring well known business growth technologies into the legal world.

Julie previously served as a Private Client Associate at McDermott Will & Emery, and taught 7th and 8th grade math at a D.C. public charter school, as a Teach For America Corps Member. She is an alumna of Columbia Law School (J.D.), American University (M.A. in Teaching Secondary Math), and Cornell University's School of Industrial Relations (B.S.).

Suzanne Law Marisa

General Counsel

Suzanne Law Marisa is the US General Counsel and Corporate Secretary of OVHcloud based in Reston, Virginia. OVHcloud is a global provider of cloud-based computing, storage, and disaster recovery services and a wholly-owned subsidiary of OVH Group, a French alternative cloud provider and the largest web hosting company in Europe.

Suzanne oversees the legal and compliance functions for OVHcloud. As OVHcloud’s first General Counsel, Suzanne has worked hard to build a high-quality legal department. Her focus is on creating, implementing and maintaining “best practices” processes and procedures to effectively manage legal risk and achieve company goals. Prior to joining OVHcloud, Suzanne provided legal counsel, business strategy and operational support to leading public and private companies and government contractors (e.g., Hughes Network Systems, Transurban) in a variety of in-house legal roles. She began her career as a transactional attorney in big law firm private practice (e.g., Gibson Dunn & Crutcher, Troutman Sanders) before choosing to move in-house.

Suzanne is a true world traveler and has a breadth of international experience gained by living and practicing law in Europe and the Middle East. She received a JD from American University and a BA from the University of Maryland. As a mom of four children, she volunteers her time and talents for a variety of activities and projects in which her children are engaged.

Along with the entire OVHcloud Executive Team, Suzanne was honored to receive a silver award for Top Management Team at the 2018 CEO World Awards. Business Leader Radio interviewed Suzanne on its national radio program’s General Counsel series, and she was recently featured in Vanguard Law Magazine.

Brooke Hopkins


Brooke helps companies through high-urgency regulatory investigations and the complexities of financial and accounting processes and controls improvement, concurrently identifying areas for cost reduction and increased compliance.

Brooke has more than two decades of experience in project management, process improvement, controls integration, forensic accounting investigation, compliance remediation, and intellectual property litigation matters. With professional certifications in compliance, fraud, valuation, and forensic analytics, Brooke offers her clients innovative solutions through automation and analytics while considering their business models and operational strategies.

Brooke has a Bachelor of Science from Virginia Polytechnic Institute and State University.

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