Crisis Management and Crisis Recovery in the Era of the 24-Hour News Cycle

Level: Advanced
Runtime: 60 minutes
Recorded Date: September 27, 2017
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10:00 am - 11:00 am
  • Immediate goals during a crisis
  • Crisis Plan
  • Initial public communications
  • Internal communications
  • Initial investigation
  • Retention of substantive experts, lawyers & professionals
  • Communications with public
  • Identify potential sources of payment
  • Identify and track claims, damages and potentially recoverable losses
Runtime: 1 hour
Recorded: September 27, 2017


Corporate crises - exaggerated or not - are prevalent in today’s round-the-clock media, necessitating work with CxO's to develop business continuity and “stress-tested” crisis management plans.

This panel will take a deep dives into the key elements to effective internal processes: communication with key stakeholders (customers, regulators, C-Suite, the Board, shareholders, vendors, etc); dealing with the accelerated and speculative information steams; table-top exercises to test business continuity plans; and leading the organization through crisis recovery. This discussion will focus on navigating the more challenging aspects of this high-pressure addition to the GC’s playbook including preparedness, first response, communication and resolution strategies.

This program was recorded as part of ALM and Corporate Counsel's 29th Annual General Counsel Conference on September 27th, 2017.

Provided By

General Counsel Conference


Estela Valdez

General Counsel & Secretary
Browz LLC

As vice president and general counsel, Ms. Valdez is responsible for providing direction and leadership on a wide variety of domestic and international legal issues facing the corporation, including in the areas of intellectual property, compliance and information security, labor and employment, and commercial law. Additionally, as corporate secretary, Ms. Valdez provides direction to BROWZ’s CEO and board of directors on a wide range of corporate governance and legal issues.

Prior to joining BROWZ, Estela was vice president, lead information security counsel at American Express. Ms. Valdez has also served as assistant general counsel at Bowne & Co., Inc. and vice president of legal and business affairs at Deutsche Bank.

Genie Gavenchak

Senior Vice President & Deputy General Counsel
News Corporation

Genie Gavenchak is Senior Vice President, Deputy General Counsel of News Corp, a global media and entertainment company. Genie began working at News Corp in May 1995, where she manages litigation and other disputes domestically and abroad, assists in analyzing risks associated with mergers and acquisitions and advises on matters of corporate governance. Genie also serves as Senior Vice President of a number of subsidiaries and affiliates of News Corp.

Prior to joining News Corp, Genie was a partner at Squadron, Ellenoff, Plesent & Sheinfeld, which she joined in 1979, after clerking for Chief Justice Edward F. Hennessey of the Massachusetts Supreme Judicial Court.

Genie has a J.D. from Boston University School of Law, where she was an Editor on Law Review, and a B.A. from Wesleyan University.

Lynn McCreary

Chief Legal Officer & Secretary

Lynn S. McCreary is Chief Legal Officer and Secretary at Fiserv, Inc. In this position, McCreary is responsible for all the legal functions of the corporation, including mergers, acquisitions and divestitures, commercial contracts, vendor negotiations, employment matters, intellectual property, litigation and government compliance. McCreary joined the company as Deputy General Counsel in March 2010.

Prior to Fiserv, McCreary spent over 16 years in private practice, representing commercial, retail, financial and insurance companies.

Michael C. Miller

Chief Legal Officer & Vice President of Corporate Affairs
Barnes & Noble Education, Inc.

Michael C. Miller serves as Chief Legal Officer and Vice President, Corporate Affairs. In this role, Mr. Miller oversees all legal matters, including corporate, litigation, labor and employment matters and mergers and acquisitions, as well as the Company’s state and federal government affairs program and lobbying initiatives.

Prior to joining Barnes & Noble Education, Mr. Miller served as Executive Vice President, General Counsel and Secretary at Monster Worldwide, parent company of global career management website He has also served in various senior legal capacities at Motorola and at Symbol Technologies, and was previously associated with Sullivan & Cromwell, LLP and Winthrop, Stimson, Putnam & Roberts in New York earlier in his career.

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