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Consumer Communications

Level: Advanced
Runtime: 91 minutes
Recorded Date: December 16, 2019
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Closed Caption


  • A Brief History
  • FDCPA (Fair Debt Collection Practices Act)
  • TCPA (Telephone Consumer Protection At) 
  • TSR (Telemarketing Sales Rule)
  • CAN-SPAM (Controlling the Assault of Non-Solicited Pornography and Marketing Act)
  • Interplay
  • Hypotheticals
Runtime: 1 hour, 31 minutes
Recorded: December 16, 2019


Presenters will provide overview of federal laws that affect consumer communications, including TCPA, FDCPA, TSR, CAN-SPAM.

This program was recorded on December 16th, 2019.

Provided By

American Bar Association
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Zachary D. Miller

Burr & Forman, LLP

Zach is a Partner in the firm's Financial Services Litigation Group with a focus on consumer finance litigation defending financial institutions such as banks, mortgage lenders, credit card companies and debt buyers/collectors on a number of issues. Zach defends financial institutions such as banks, mortgage lenders, credit card companies, auto finance companies and debt buyers/collectors in consumer lawsuits filed under various state and federal laws, including the Truth-in-Lending Act, the Fair Credit Reporting Act, the Fair Debt Collection Practices Act, the Telephone Consumer Protection Act, and the Equal Credit Opportunity Act. While specializing in consumer finance litigation, Zach also handles numerous general commercial litigation matters. Zach serves as a Young Lawyer Liaison for the Debt Collection and the Bankruptcy Subcommittee of the American Bar Association’s Consumer Financial Services Committee and he is also a graduate of the TIPS/ABOTA National Trial Academy.

Zach serves as a member of Burr & Forman’s Recruiting Committee and is a contributing author to the firm’s Consumer Finance Litigation Blog.

While in law school, Zach was named to the Order of the Barristers, was an advocate in the International Philip C. Jessup Moot Court Competition and participated in two summer programs focusing on International Law and the European Union (Dubrovnik, Croatia and Strasbourg, France). In addition, he served as Editor-in-Chief of the Indiana International & Comparative Law Review.

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Lauren E. Campisi

McGlinchey Stafford, PLLC

Lauren E. Campisi is recognized as a national leader in the field of consumer financial services. She advises clients on compliance matters as well as federal and state enforcement actions and supervisory examinations and single-party and class action litigation. Lauren’s clients include national and state-chartered banks, national mortgage lenders and servicers, automotive and personal property finance companies, installment lenders, and online lenders.

Lauren has deep experience counseling clients with issues related to the Real Estate Settlement Procedures Act (RESPA), Fair Debt Collection Practices Act (FDCPA), Truth in Lending Act (TILA), Article 9 of the Uniform Commercial Code (UCC), and prohibitions against unfair, deceptive and abusive acts and practices (UDAAP). She has significant experience advising clients regarding the Telephone Consumer Protection Act (TCPA) and has filed multiple petitions before the Federal Communications Commission (FCC) on TCPA issues. Lauren also advises on compliance with state lending and licensing laws and state debt collection laws and regulations.

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