Building & Promoting Your LDO to Realize the Law Department's Full Potential

Level: Advanced
Runtime: 62 minutes
Recorded Date: January 30, 2018
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12:00 pm - 1:00 pm
  • LDO roles and responsibilities
  • Reporting structures
  • Legal service delivery (law firms and ALSPs)
  • Metrics and reporting
  • Change management
Runtime: 1 hour and 2 minutes
Recorded: January 30, 2018


As more legal work is in-sourced and both the number of matters and the complexity of the work grows, developing effective legal operations is critical. Building up a highly efficient LDO necessitates critical decisions around the reporting structure, staffing decisions and interaction with the rest of the legal department. This session will focus on the kind of structure, resources and expectations should sit with your legal department operations to optimize performance and drive efficiency.

This program was recorded on January 30th, 2018.

Provided By



Laura A. Caponi

Head of Operations
Bristol-Myers Squibb

Laura specializes in Law Department strategy and operations and has over 22 years of experience within the pharmaceutical industry. Laura is recognized as an insightful operations leader who drives strategic initiatives with the goal of excellence and unwavering operational ethics.

Laura’s expertise is derived from working in various functions including Law, Compliance & Ethics, Finance and Technology. Laura has in-depth experience and proven results in the areas of organizational design, change management, workflow/process improvement, e-billing, financial management, intellectual property portfolio management, technology implementation and the develop of metrics to demonstrate both performance and value.

In her current role, Laura works closely with the General Counsel and Leadership Team to develop and execute on strategic goals. In addition to strategy development and execution, Laura manages the department overall business and financial operations.

James L. Michalowicz

Senior Manager, Legal Operations Business Performance
TE Connectivity Ltd.

James L. Michalowicz is the Senior Manager – Legal Operations Business Performance for TE Connectivity based in Berwyn, PA. He serves as the law department’s leader for the company’s TE Operating Advantage and Extraordinary Customer Experience programs. His areas of expertise include litigation management, eDiscovery, information governance and law department operations management.

Mr. Michalowicz has worked 13 years in-house serving in various law department operation leadership roles at DuPont and Tyco International. He is a charter member of both the Sedona Conference Working Group One and Georgetown Advanced eDiscovery Institute advisory board. In addition, Mr. Michalowicz is a Six Sigma black belt and has developed legal analytics models to measure the performance of legal services.

David Cambria, Esq.

Global Director of Operations
Baker McKenzie

David Cambria has led significant transformational changes in the way corporate legal departments and law firms conduct business. A true innovator, he has successfully bridged the gap between law and business, and is proud to be at the forefront of developing the processes, programs and resource organizations that help law departments work more effectively and in alignment with business goals. Over the last two decades, his work has made a profound and measurable impact on the legal industry. He has guided global operations and firms on how to better manage the growth of their organizations, streamline costs and manage outsourced legal vendors to deliver vastly improved client service, reduce risk and increase overall staff morale.

With a focus on developing best in class law, compliance and government relations operations, he has led remarkable transformations for some of the largest operations in the world. A firm believer in developing the next generation of leaders through consistent engagement, mentorship and expectations, David enjoys seeing the results of his training practices in performance and outcomes and enjoys doing what he feels is at the core success of his career –guiding transformation, growth and turnaround projects.

A published author, award-winning industry leader and speaker, David continuously seeks new challenges, alliances, and opportunities to help organizations improve their legal operations and service delivery.

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